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Privacy Policy

How Creativo Solutions collects, uses, and protects your personal information under UK GDPR.

Effective Date: 06-Nov-2025 • Last Updated: 06-Nov-2025

This Privacy Policy describes the policies of Creativo Solutions, Trowbridge, Wiltshire BA14 7SU, United Kingdom, email: info@creativo-solutions.com, phone: 07312 183518, on the collection, use, and disclosure of your information collected when you use our website (https://creativo-solutions.com). By accessing or using the Service, you consent to the terms described below.

We may update this Privacy Policy periodically and will publish revisions on this page. Revised policies become effective after publication on the Service.

  1. Information We Collect

    We may collect and process the following information provided voluntarily when submitting a contact enquiry or free audit request:

    • Name
    • Email address
    • Telephone / mobile number
    • Business / work address or website URL

  2. How We Use Your Information

    We use the information collected strictly for legitimate business and service delivery purposes:

    • Responding to project enquiries, audit requests, and support messages
    • Delivering requested audit PDFs or consultations
    • Site security, fraud protection, and essential administration
    • Consent-gated analytics improvements where explicitly accepted

  3. How We Share Your Information

    We never sell personal data. Limited third-party processors are used only where necessary to operate analytics (subject to consent), deliver automated audit reports, or maintain hosting security, strictly in accordance with UK GDPR safeguards.

  4. Retention of Your Information

    We retain personal enquiry data only for as long as necessary to fulfil the purposes set out in this policy or comply with statutory UK record-keeping obligations (typically 90 days to 2 years for inactive enquiries).

  5. Your Rights

    Under UK GDPR, you have the right to access, correct, erase, restrict, or port your personal data, and to withdraw consent at any time. To exercise these rights, email info@creativo-solutions.com.

  6. Cookies & Consent Preferences

    To read full details on first-party and optional third-party cookies and adjust your settings, please visit our Cookie Policy.

  7. Security & Third-Party Links

    We take reasonable technical and organisational steps to protect your submitted details. Our site may contain links to external sites whose own privacy policies govern their practices.

  8. Data Protection Contact

    If you have any questions about how your data is handled, email Craig Hall at Creativo Solutions, Trowbridge, Wiltshire: info@creativo-solutions.com or call 07312 183518.